Delivery Information

Q. What does your Delivery Guarantee provide?

A. Delivery is guaranteed; or your money back, provided the delivery details you supplied when ordering were correct. If your order does not arrive by day 30 after shipment your order will be resent at our cost or the amount charged for your order will be refunded.

Q. What are the shipping charges?

A. For ALL orders with a total goods value of over US$100, SHIPPING will be FREE. For orders with a Total Goods value less than US$100, including orders for multiple products, there is a standard $9.50 delivery charge.

Q. What method is used for shipment of orders?

A. Orders are shipped via International Airmail. If you need information about the status of your delivery please contact us.

Q. What is the Delivery Timeframe?

A. Most order take 7 - 21 days to arrive from the time we receive your completed patient health profile, a valid prescription and your payment (provided there are no problems with your order eg: missing information or credit card processing difficulties). Delivery times can vary depending on the destination and the postal service load at the time.

Delivery times can be unpredictably delayed by customs. Some orders have experienced additional 3-7 day delays due to increased security procedures being conducted at some ports. Also customers need to be aware that delivery times can be extended due to the additional mail load over the Christmas-New Year period (Dec-Jan). The entire ordering process can take up to 21 working days to arrive at your door. It is advisable to order 30 days in advance to ensure you receive your medicines when you need them.

Q. How quickly are orders shipped?

A. If your order is for a new prescription, it may take 10-14 days to process you prescriptions once we have your completed patient health profile and your valid prescription. Then it normally takes 7 – 14 days for shipping. When ordering refills the process is normally quicker.