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Frequently Asked Questions
Below are common questions our customers ask. If you do have a question and you cannot find an answer on this page then please don’t hesitate to Contact Us.
Question areas:
- Ordering
- Contact
- Prescription Requirements
- Payment
- Delivery
- Refills
- Product Range
- About Classic Drugstore
- Returns
- Policies / Safety and Security
- Legal Issues
- Other
Q. How do I place an order?
You can order online, or by fax, or by phone:
A. Ordering ONLINE - it's easy and straight forward
- STEP 1:
To place your order with Classic Drugstore type the name of the medicine you require in the search box and click 'SEARCH' to locate your medicine.
- STEP 2:
Click on the 'BUY' button alongside the product you wish to order. Adjust the quantity you require if necessary and 'UPDATE CART'. Repeat this process for any other products you wish to order.
- STEP 3:
When you have finished adding products to your cart - Click the CONTINUE button on the shopping cart. You will then be taken through the questions required to complete your order, including the supply of your credit card details. All this information is entered and stored in a secure section of the Classic Drugstore site.
NB: At the end of the ordering process a ‘Thank You’ screen indicating you have completed your order will be displayed showing your order number and an automatic order confirmation will be sent to your email address.
Please remember to fax or email your prescription to us with
your order number. Our supplier will be able to process your order when your
prescription is received.
Fax Toll Free: 1-800-707-9980
Email:
prescription@classicdrugstore.com
A. Ordering by Fax
- STEP 1:
To place your order with Classic Drugstore type the name of the medicine you require in the search box at the top of this page and click 'GO' to locate your medicine.
- STEP 2:
Download and print an order form. Click Here to download. Complete each page of the order form, including credit card details.
- STEP 3:
Complete your order form and together with your prescription fax it to:
1-800-707-9980.
A. Ordering by Phone
- STEP 1:
To place your order with Classic Drugstore call:
1-877-866-9688 and leave a clear message providing your name and phone number (including country code).
- STEP 2:
We will call you back to assist in placing your order.
- STEP 3:
Fax your prescription to: Fax Toll free: 1-800-707-9980.
After we have received all your required information the order will be processed and sent to our supplier for shipment. Delays occur if you are ordering something different than your prescription indicates, if we have to verify your prescription, query payment details supplied, or if we are required to adjust your order because you have ordered more than a three month (100 day) supply,
Expect your package within 15-20 days. Please contact us if your order has not arrived within 21 days. If you have not received your order within 21 days of shipment your order will be resent at our cost or the charge for the order will be refunded – the choice is yours.
Fax Toll free: 1-800-707-9980
Prescriptions Email: prescription@classicdrugstore.com
Q. How do I contact Classic Drugstore?
A. Please contact us by phoning our toll free number. If we cannot answer your call immediately leave a voice message and we will return your call within 24 hours of receiving it on business days. Messages left during the weekend will be responded to no later than the first business day of the new week.
Toll free phone: 1-877-866-9688.
Please us the following fax number to fax in your prescription or an order form;
Toll free fax: 1-800-707-9980
Please use the following email address to email in your
prescriptions;
prescription@classicdrugstore.com
Please use the following email address to email contact to our Customer Service
Department or to email an order form:
info@classicdrugstore.com
Q: Can I email Classic Drugstore customer service representatives to answer questions about your products and your service?
A: Yes - you can email us using
info@classicdrugstore.com
Customer comments and feedback are welcomed as these assist with ongoing
improvements to our product list, policies and procedures.
Q: How long does it take to respond to my email enquiry?
A: We endeavour to answer all emails within 24 hours. Weekends and National holidays cause delays in responding however, our aim is 24 hours from receipt of the email.
Q: How long does it take Classic Drugstore to process my fax and order?
A: We aim is to process all faxes within 24 hours of receiving them. Weekends and National holidays cause delays in processing, however, our aim is 24 hours from receipt of the fax
Q. Is a prescription required when I order your prescription products?
A. Yes – Classic Drugstore requires you to provide a prescription before our
licensed pharmacy can ship your order.
At the end of the ordering process a screen indicating you have completed your
order will be displayed showing your order number. Simply fax or email your
prescription to us with your order number.
The following conditions must be met and agreed to before any prescription item
can be purchased through Classic Drugstore:
- The prescription medication is for personal use
- You complete all required details in the order form
- You supply a prescription from your Doctor
- The prescription medication is not a controlled or scheduled substance (ie: A narcotic product or habit forming product.)
Q: Where do I Fax my prescription?
A: Fax your prescription to: Fax Toll Free: 1-800-707-9980
Q: Do I need a prescription to buy your OTC products?
A: No – OTC products do not require a prescription.
Q: Should I send my prescription with my order form?
A: Yes. Prescriptions and order forms should be faxed together. Our supplier
cannot process or ship the order if one arrives without the other.
Your order will be shipped after we receive your prescription, and we will ship
refills on request.
Fax Toll Free: 1-800-707-9980.
Email: info@classicdrugstore.com
Q: Can my doctor fill in and send/fax in the order form and prescriptions for me?
A: Yes, your doctor can send in your prescriptions and order form if you
wish, or you can do this yourself.
Fax Toll Free: 1-800-707-9980.
Q: Is there an order quantity limit?
A: Yes - Purchase of three months supply (100 days) is the maximum that can be ordered at any one time for any one product. If your prescription is for more than this then you can purchase those as refills when you want to. You do not have to wait three months before ordering your next three month supply.
Q: Is it possible to supply all of the information required to get my first order through the website?
A: Yes and no. You can supply all of the information required online, in the order form. However you will still be required to provide your prescription(s) before we can ship your order. Please ensure that the writing is clear and legible. This will help avoid delays in the processing and dispatch of your order.
Q: Does my doctor need to know I am ordering from Classic Drugstore?
A: No, however one of our pharmacist suppliers may need to phone your doctor for
further information or clarification of information regarding the product
ordered.
Q: Are online prescriptions available from Classic Drugstore?
A: No! It is not advisable to purchase products from online pharmacies that offer online prescriptions. We do not offer online prescriptions.
Q: I am ordering a prescription for a minor. Do I place the order under my name or under the name of the person who is prescribed the medicine?
A: Complete all the information in the name of the person who will be taking the prescription medication. It is the person's information we need to safely fill their prescription. The place where your name would appear is under billing information.
Q: Are prescription labels regarded as full prescriptions?
A: No. A copy of the prescription written by your doctor must be sent to us before an order can be processed. If you only have a label, this can be supplied, but your order may be delayed while we check the details of the prescription with your doctor before processing your order.
Q. Are the product prices shown on Classic Drugstore in US Dollars?
A. Yes. All product prices shown on Classic Drugstore are in US dollars.
Q. Are there any additional costs when ordering from Classic Drug Store?
A. No, not from Classic Drugstore. All prescription review and dispensing costs are covered in the price of the product. The price you pay will be the price of the product ordered and the US$9.50 freight charge per order. However, please note that some USA banks may charge a small international transaction fee to your account (if this happens please let us know). And some UK customers have experienced a customs charge payable to receive their order.
Q: Can I use my American insurance plan?
A: Unfortunately insurance plans cannot be accepted as we have no association with insurance companies. However some customers have successfully used the Classic Drugstore order confirmation/invoice to support a claim from their insurance company. An order confirmation showing full details of the order is automatically emailed to the customer when an order is placed.
Q: What payment options do I have?
A: Mastercard, Visa and American Express are accepted for payment.
Q: When do you bill my credit card?
A: When you place your order your credit card completes an authorization process but will not be charged until your prescription is received and has been approved for processing.
Q: Will I receive an invoice when I place an order and what is listed on the invoice?
A: Yes, all customers receive an automatic invoice as an order confirmation when an order is placed. When your order is shipped an order confirmation is included showing the products ordered.
Q: Are all Classic Drugstore products less expensive than elsewhere?
A: Discount prescription medicines are usually less expensive from Classic Drug Store. However, if you find a lower price for the same product by another PharmacyChecker accredited online pharmacy then please contact us to receive a price match verification. Competitor promotions and specials are excluded from this offer and the competitor must have the product in stock.
Q: What is the window that pops up asking for additional personal/security information after I place my credit card details online to complete my order?
A: This is a new service created by your credit card provider called 3-D secure.
Please don’t be concerned if this happens when you are completing your online order.
This system is designed to increase the security of your online credit card transactions.
More information about this added layer of security can be found on the following links -
http://en.wikipedia.org/wiki/3-D_Secure
http://usa.visa.com/personal/security/visa_security_program/vbv/verified_by_visa_faq.html
http://www.mastercard.us/support/securecode.html
If you have any remaining concerns after viewing this information, or would prefer to place your order over the phone, then please call us on: 1-877-866-9688
Q. What does your Delivery Guarantee provide?
A. Delivery is guaranteed; or your money back, provided the delivery details you
supplied when ordering were correct. If your order does not arrive by day 21
after shipment your order will be resent at our cost or the amount charged for
your order will be refunded.
Q. What are the shipping charges?
A. For ALL orders with a total goods value of over US$100, SHIPPING will be
FREE. For orders with a Total Goods value less than US$100, including orders for
multiple products, there is a standard $9.50 delivery charge.
Q. What method is used for shipment of orders?
A. Orders are shipped via International Airmail. If you need
information about the status of your delivery please contact us.
Q. What is the Delivery Timeframe?
A. Delivery time varies depending on destination, the postal service load and
weather conditions at the time of mailing. The standard time for delivery to
customers is between 15-20 days. Also customers need to be aware that delivery
times can be extended due to the additional mail load over the Christmas-New
Year period (Dec-Jan) and in the US due to Homeland security inspections. It is
advisable to order at least 30 days in advance to ensure you receive your
medicines when you need them.
Q. How quickly are orders shipped?
A. Orders are dispatched within 48 - 96 hours of receiving them during normal
business hours subject to receipt of your faxed prescription. Normal business
hours are Monday to Friday (except public holidays). Orders received after 1:00
PM EST Friday and over the weekend will be processed the following business day.
Q. What countries don’t you ship too?
A. Orders received from countries with unreliable mail systems cannot be
processed. These countries include those in Asia, South and Central America,
Africa, and in the Middle East. Some countries will not allow the importation of
prescription medicines for personal use. These include Ireland, Finland,
Iceland, Canada, Taiwan and Mexico. Unfortunately because of this fact orders
from these countries will be automatically cancelled.
Q. Do you ship to APO addresses?
A. Our suppliers do not ship to APO delivery addresses. However, if you provide a normal delivery address in the US or UK, we will be able to process your order.
Q. Will you ship orders by overnight courier?
A. No. International couriers are not be used as this can cause unnecessary
administration and delays.
Q. What if my order does not arrive?
A. The risk of orders getting lost in the international mail system is very low
and Classic Drugstore provides a delivery guarantee – if your order goes
missing in transit and has not reached you within 21 days of being shipped then
we will resend the order at our cost (provided the delivery details you supplied
when ordering were correct) or will credit the full charge for the order – the
choice is yours. If you have any questions about delivery which are not answered
on our site, please don't hesitate to contact us:
Call Toll Free: 1-877-866-9688
Q: Can a family member's order be combined in the same shipment to help me save on the freight charge?
A: Yes. Members of the same household can combine products ordered in the same package for one shipping charge of $9.50. If you want your packages shipped together please email us your instructions after completing your orders informing us of the order numbers to be shipped together. We will make the necessary adjustment to your shipping charge.
Q: Can my prescription drug be shipped to my doctor’s clinic?
A: Yes - but it is not required. Classic Drugstore is an online pharmacy that deals directly with customers for their prescription drugs. Almost without exception, customers request that their prescription drugs be mailed to their homes.
Q: Do I get charged a shipping charge for each prescription?
A: No. For ALL orders with a total goods value of over US$100, SHIPPING will be FREE. For orders with a total goods value of under US$100, including orders for multiple products, there is a standard US$9.50 delivery charge. The shipping charge applies to each order not each prescription.
Q. How can I refill an order?
A. Requests for refills can be made by phoning, faxing or emailing Classic Drug Store. When you contact us provide your previous order number and request that a refill be shipped. Make sure to include your full name, last order number and phone number when ordering refills.
Contact numbers:
Call Toll Free: 1-877-866-9688
Fax Toll Free: 1-800-707-9980
Q: Is a new order form required when my refills have run out?
A: No. We hold your details permanently on our secure database. You only need to contact us to request a refill and we will do the rest for you. When refills available on your prescription have run out you will have to supply a new prescription. And a new prescription will be needed if you have a change in your medical circumstances or prescription information.
Q: How long do refill orders take to arrive?
A: Refills will take approximately 15-20 days for delivery.
Q: What Prescription medicines are available through Classic Drug Store?
A: Most prescription medicines are available through our supplying pharmacy providing it's not narcotic or habit-forming. For example, you won't find Tylenol #3 or Valium on our site as importation of any narcotic, habit forming or controlled substance is not permitted by the FDA.
Q: Are prescription drugs available through Classic Drugstore safe and effective?
A: All brand name and generic medicines available through Classic Drugstore
discount pharmacy are of the highest quality. These products are either sourced
from developed western countries (Canada, Western Europe, USA, Australia and New
Zealand) where they have complied with a strict international regulatory
approval process, or are sourced from manufacturing facilities that have been
approved by one of the following respected international regulatory bodies; Food
and Drug Administration (FDA), USA; Medicines & Healthcare Products Regulatory
Agency (MHRA), UK; Therapeutic Goods Administration (TGA), Australia;
Pharmaceutical Inspection Convention (PIC), Germany; World Health Organisation
(WHO).
Medications sold by Classic Drugstore undergo rigorous testing and review to
verify their identify. potency, purity and stability and to demonstrate that
they are safe and effective drugs for their intended use.
Q: What if I your site doesn’t list the product I'm searching?
A: There may be a number of reasons why the discounted prescriptions you require don’t appear in Classic Drugstore listings – two common reasons are: the product name in our listing may be different to the name you're using or the spelling of the product name may be different. Please contact us by phone or email if you can't find what you need. We will let you know if we can supply the prescription medication and provide the price. Click Here to contact us by email.
Q: Why are some of your product names different and why do some of the medicines appear different to what I usually buy from my local drugstore?
A: Sometimes the same multinational pharmaceutical company will sell the same
medicine under a different brand name in different countries. Often this is to
ensure the medicine appeals to local market preferences and culture. An example
of this is the product Losec, which is named Prilosec in the U.S. Some companies
have multiple manufacturing facilities in different locations around the world,
and each facility may produce the same product with only changes in appearance
to the others. Sometimes the company that discovered the product will license it
to a different company to market in different countries – many of these
inter-company agreements exist in different international markets.
For these reasons, the brand name or the packaging or the appearance of the same
product may differ according to the country it is sold in. Don’t be concerned
about this as the active pharmaceutical ingredient in the product will be the
same. Be assured that the products shipped by Classic Drugstore suppliers are
widely used in other western countries and are safe and effective drugs for
their intended use.
Q: Are generic drugs as safe and effective as brand drugs?
A: YES - generic drugs are as effective as brand name drugs. The Classic Drug Store pharmacy sources high quality generic products only from pharmaceutical manufacturers that comply with strict international regulatory standards. Quality control on the production of generic products and brand name products is the same.
Q: Can I decide to have only brand-name products?
A: Yes. The choice is yours depending on the product selection you make. You are able to maximize your savings by ordering generic products.
Q: Is there a limit to how much I can order?
A: Customers can purchase a maximum of three months personal supply of each of our prescription products. If your physician writes a prescription for more than a 3-month supply then we can fill those as refills when you wish. It is not necessary to wait three months before ordering your next three month supply.
Q: Can I get any product I need from Classic Drugstore?
A: The Classic Drugstore pharmacy has most, but not all prescription drugs. If the product you require is not listed on our site then contact us to check if it is available
Q: How does your site offer cheaper drugs?
A:. Classic Drugstore pharmacies source products from countries where the government regulates the price of medicines through funding agencies. These agencies negotiate the price for manufactured and imported drugs with pharmaceutical companies resulting in reduced prices. The exchange rate for people importing goods from international sources can further enhance savings. The result is discount international drugs. Classic Drugstore works in partnership with reputable, well-established, licensed pharmacies to provide you with significant savings
Q: How much cheaper are your products?
A: Of course the price difference will vary from product to product and country to country. However, Classic Drugstore can offer you significant savings on the same products that you'd buy from your local drug store or Pharmacist while maintaining quality and safety.
Q: Can you guarantee the quality of the products shipped?
A: Yes - All medicines listed on Classic Drugstore are shipped from
registered pharmacies that we have chosen to work with because of their proven
reliability, quality and safety. All products supplied through the Classic Drug
Store pharmacies are manufactured according to robust internationally accepted
quality standards.
All products have been approved for sale in developed western countries (Canada,
Western Europe, Australia, USA and New Zealand), or have been sourced from
manufacturers that have been approved by one of the following internationally
regarded regulatory agencies - Food and Drug Administration (FDA), USA;
Medicines & Healthcare Products Regulatory Agency (MHRA), UK; Therapeutic Goods
Administration (TGA), Australia; Pharmaceutical Inspection Convention (PIC),
Germany; World Health Organisation (WHO).
Classic Drugstore pharmacies have a successful track record of providing
medicines to US and other International customers for almost a decade.
Q: Where do your drugs come from?
A: Our products are sourced from a well-established, reputable, licensed pharmacies located in different countries around the world. All products supplied comply with robust, international manufacturing standards.
Q: Can you give me advice on my medication?
A: No - If you're in any doubt about the product you're considering purchasing you need to seek the advice of a suitably qualified medical professional. A prescription will need to be faxed to 1-800-707-9980 before your order can be shipped
Q: Can Classic Drugstore pharmacies accept my insurance for the products I order?
A: No - unfortunately insurance plans cannot be accepted as we have no association with insurance companies. However some customers have successfully used the Classic Drugstore order confirmation/invoice to support a claim from their insurance company. An order confirmation showing full details of the order is automatically emailed to the customer when an order is placed.
Q: How do I contact you?
A: Contact us either by email at:
info@classicdrugstore.com or
Phone our Toll Free number: 1-877-866-9688.
Q: Can I return prescription products?
A: Because of the nature of prescription products they cannot be reused once they have been out of the care of the dispensing pharmacist. However, if you are dissatisfied with the products you receive we will either ship a replacement order or provide you with a full refund.
POLICIES / SAFETY AND SECURITY
Q: What is the security and privacy policy of Classic Drugstore?
A: Security and privacy of your information is a top priority for Classic Drug Store. We have chosen a company to host our web site that has the latest technology to protect data from unauthorized use or alteration. In addition, to be able to use the Classic Drugstore service, there are areas in our site where you must provide personal information about yourself. We have developed a privacy policy that takes all reasonable steps to protect and securely manage your information.
For full details of our security and privacy policy, click here.
Q: What security technology does Classic Drugstore use to ensure the information I provide is transferred in a safe and secure manner?
A: When placing an order on the Classic Drugstore website SSL security technology is used to ensure your information is provided in a secure environment that is not able to be accessed by anybody other than the staff responsible for processing your order. SSL (secure socket layer) technology was developed by Netscape for transmitting private documents via the internet. SSL uses a cryptographic system that uses two keys to encrypt data - a public key known to everyone and a private or secret key known only to the recipient of the message. By convention, URL's that require an SSL connection start with https: rather than http:
Q: Are my personal, payment, and prescription information kept confidential?
A: Yes. All information you supply is treated as strictly confidential and will only be seen by those who are responsible for the processing and dispatch of your order. Your personal details are stored in our secure database, and will not be shared with anyone or used for any purposes other than ordering and contacting you.
Q: What are the Terms and Conditions for using this site?
A: The terms and conditions page on the Classic Drugstore website carries important information about the relationship that will exist between you, Classic Drugstore and it's suppliers should you decide to order products through this site. Click here to review this information carefully before ordering because if you do place an order it will be presumed that you have read and accepted the Classic Drugstore Terms and Conditions.
Q: Who has access to the prescription drug information I provide?
A: Only persons employed by Classic Drugstore see your prescription. Your prescription is considered strictly confidential and will not be viewed by or shared with anyone outside of or not employed by our online pharmacy.
Q: Is it legal to buy medicines online?
A: The answer to this question can be broken into two parts. The PURCHASE of drugs is governed by the country where the purchase is made, and in our case it's entirely legal for you to purchase from our suppliers country if you have the correct prescription, no matter where you're from. The other issue is whether it's legal for you to IMPORT AND USE the drugs in your country. The laws for this vary from country to country, and we advise you to check your country's legislation.
Q: Will I pay any sales or customs tax on prescription items I am importing from international sources?
A: You will need to check regulations that apply in your country to ensure you will not be liable for sales or customs tax. We have not received any feedback from US. Customers’ that they have been charged sales tax for any prescription orders dispensed by Classic Drugstore supplying pharmacies. However, some UK customers have experienced a customs payment to receive their order.
Didn't find the answer? Please feel free to email us any question or
comment you may have :
info@classicdrugstore.com
Note: Classic Drugstore.com will require you to supply a prescription for all
prescription medicine orders before they can be processed. OTC product orders
can be shipped without a prescription.
Call Toll-Free: 1-877-866-9688
Fax Toll-Free: 1-800-707-9980